How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

Yes, we do ship internationally. The shipping fee may vary depending on your location.

I never got my order, what to do?

Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX

What is your return policy?

Please check our return/refund/exchange policy here.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See detailed policy here.

Frequently Asked Questions

1. How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary depending on your location, but most orders arrive within 5–10 business days.

2. Do you ship worldwide?

Yes, we ship to most countries worldwide. Shipping costs and delivery times may vary depending on the destination.

3. How can I track my order?

Once your order is shipped, you will receive a tracking number via email so you can monitor your package in real time.

4. What payment methods do you accept?

We accept major credit and debit cards, as well as secure payments through Shopify, PayPal, and other secure checkout providers.

5. Can I return or exchange an item?

Yes. We accept returns or exchanges within 14 days of delivery. Items must be unused and in original condition. Please contact us before sending any item back.

6. What if I receive a damaged or wrong item?

If you receive a damaged or incorrect product, contact us within 48 hours of delivery with photos of the item. We will resolve the issue as quickly as possible.